User Manual

About this manual

This manual describes the Onboarding Platform (ONP) admin panel screen by screen, with step-by-step instructions for everyday tasks and an explanation of each feature. It covers how the institution’s team uses the tool, not the journey the end customer goes through.

The content is organised in two parts, because the audience differs. The operation part serves compliance analysts and operators who follow and analyse cases. The administration part serves whoever configures the platform: flows, the risk ruler, users and integrations.

How the manual is organised

Part	Chapter	What it covers
Operation	Access and navigation	Signing in, access profiles and the menu
Operation	Onboarding screen	Central list of processes, filters, search and export
Operation	Dashboard screen	Volume, conversion, time and risk indicators
Operation	Case detail	Individual analysis of one process
Administration	Customers screen	Records of individuals and companies
Administration	Flow Builder	Configuration of the onboarding journeys
Administration	Risk Matrix	Automatic decision ruler
Administration	Users screen	Access to the panel
Administration	Settings screen	Account, security, integrations and audit

Each chapter stands on its own. You can read only the one for the screen you are working on, without going through the earlier ones.

Before you start

Three facts head off most of the early questions.

The panel was designed for a computer. In windows narrower than 700 pixels the side menu is not shown, and some screens carry wide tables that do not adapt well. Use a computer or a tablet in landscape. The end customer’s journey, which is the other end of the product, is the part optimised for phones.

What you see depends on your access profile. If a screen described in this manual does not appear in your menu, the reason is the profile assigned to your user, not a system fault. The access and navigation chapter details the available profiles.

Screens do not refresh on their own. Where a Refresh button exists, use it to fetch new data. Elsewhere, reload the page in the browser.

About the screenshots

The images in this manual were taken in a test environment. Areas that carried personal data, institution identification or email addresses appear redacted, which explains the grey blocks in some tables. The interface elements described in the text remain visible.

Your instance may look different in detail, since colours, logo and the set of flows are configurable per institution.

Screen names in the panel

The panel ships in Portuguese and in Spanish, and the institution’s instance decides which language its users see. This manual uses English names. The table below maps them to the labels actually on screen.

In this manual	Portuguese label	Spanish label
Dashboard	Dashboard	Panel
Onboarding	Onboarding	Onboarding
Flow Builder	Flow Builder	Constructor de Flujos
Customers	Clientes	Clientes
Risk Matrix	Matriz de Risco	Matriz de Riesgo
Users	Usuários	Usuarios
Settings	Configurações	Configuración
Sign out	Sair	Salir

There is no English interface: whoever reads the English version of this manual will see the screen in Portuguese or in Spanish, depending on the instance.

Terminology

Some terms appear in every chapter and are worth fixing from the start.

Term	Meaning
Process	One verification journey for a person or a company, from the generated link to the final decision
Case	The same process, seen from the analysis side
KYC	Verification of an individual (Know Your Customer)
KYB	Verification of a company (Know Your Business)
Journey	The sequence of screens the end customer goes through
Flow	The configuration that defines which screens make up a journey
Score	Risk score from 0 to 1000 assigned by the decision engine
Instance	The institution’s dedicated environment, with data isolated from every other